> ## Documentation Index
> Fetch the complete documentation index at: https://compass.docs.sunnyscoach.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents Statistics

> Retrieve incident, resolution, and SLA statistics grouped by agent for the specified date range.

# Agents Statistics

Returns a list of agents and their associated incident statistics, including counts, resolution metrics, and SLA performance.

## Endpoint

`GET /hubspot/stats/agents/:startDate/:endDate`

### URL Parameters

| Parameter   | Type   | Required | Description             |
| ----------- | ------ | -------- | ----------------------- |
| `startDate` | string | ✅        | Start date (YYYY-MM-DD) |
| `endDate`   | string | ✅        | End date (YYYY-MM-DD)   |

### Request Headers

| Header          | Value            | Description          |
| --------------- | ---------------- | -------------------- |
| `Authorization` | `Bearer <token>` | Authentication token |

> No request body is required.

***

## Response

### Success Response (HTTP 200)

```json theme={null}
{
  "message": "",
  "data": {
    "agents": [
      {
        "name": "John Doe",
        "generalStats": {
          "open": 4,
          "closed": 23
        },
        "resolution": {
          "times": {
            "min": 12,
            "max": 180,
            "average": 75.2,
            "median": 64
          },
          "sla": {
            "withinSLA": 18,
            "afterSLA": 9,
            "percentage": 66.67
          }
        }
      }
    ]
  }
}
```

***

### Field Descriptions

#### **agents\[]**

| Field                 | Description                                                |
| --------------------- | ---------------------------------------------------------- |
| `name`                | Name of the agent                                          |
| `generalStats.open`   | Number of open incidents assigned to the agent             |
| `generalStats.closed` | Number of closed incidents assigned to the agent           |
| `resolution.times`    | Resolution time metrics (min, max, average, median)        |
| `resolution.sla`      | SLA compliance metrics (within SLA, after SLA, percentage) |

***

### Error Response (HTTP 400–500)

```json theme={null}
{
  "message": "Invalid params",
  "data": {}
}
```

> Any non-200 status code indicates an error.

***

## Authentication

Provide a valid JWT token using the `Authorization` header.

***

## Example Request (cURL)

```bash theme={null}
curl -X GET "https://yourdomain.com/hubspot/stats/agents/2025-11-01/2025-11-15" \
-H "Authorization: Bearer YOUR_TOKEN"
```

***

## Example Request (JavaScript - fetch)

```javascript theme={null}
const res = await fetch(
  "/hubspot/stats/agents/2025-11-01/2025-11-15",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer YOUR_TOKEN"
    }
  }
);

console.log(await res.json());
```

***

## Notes

* Dates must use the format `YYYY-MM-DD`.
* Returned metrics can be used to compare agent performance across the date range.