> ## Documentation Index
> Fetch the complete documentation index at: https://compass.docs.sunnyscoach.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolution Times SLA

> Retrieve SLA compliance statistics for incident resolution times within the specified date range.

# Resolution Times SLA

Returns statistics showing how many incidents were resolved within SLA, how many missed SLA, and the overall compliance percentage.

## Endpoint

`GET /hubspot/stats/resolution-times-sla/:startDate/:endDate`

### URL Parameters

| Parameter   | Type   | Required | Description                          |
| ----------- | ------ | -------- | ------------------------------------ |
| `startDate` | string | ✅        | Start date of the range (YYYY-MM-DD) |
| `endDate`   | string | ✅        | End date of the range (YYYY-MM-DD)   |

### Request Headers

| Header          | Value            | Description          |
| --------------- | ---------------- | -------------------- |
| `Authorization` | `Bearer <token>` | Authentication token |

> No request body is required.

***

## Response

### Success Response (HTTP 200)

```json theme={null}
{
  "message": "",
  "data": {
    "resolutionSLA": {
      "withinSLA": 42,
      "afterSLA": 18,
      "percentage": 70
    }
  }
}
```

**Field descriptions:**

* `resolutionSLA`: SLA statistics
  * `withinSLA`: Number of incidents resolved within SLA
  * `afterSLA`: Number of incidents resolved after SLA
  * `percentage`: Percentage of incidents resolved within SLA

***

### Error Response (HTTP 400–500)

```json theme={null}
{
  "message": "Invalid params",
  "data": {}
}
```

> Any non-200 response indicates an error.

***

## Authentication

A valid JWT token must be included in the `Authorization` header.

***

## Example Request (cURL)

```bash theme={null}
curl -X GET "https://yourdomain.com/hubspot/stats/resolution-times-sla/2025-11-01/2025-11-15" \
-H "Authorization: Bearer YOUR_TOKEN"
```

***

## Example Request (JavaScript - fetch)

```javascript theme={null}
const res = await fetch(
  "/hubspot/stats/resolution-times-sla/2025-11-01/2025-11-15",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer YOUR_TOKEN"
    }
  }
);

console.log(await res.json());
```

***

## Notes

* Dates must be in the `YYYY-MM-DD` format.
* SLA statistics are calculated from incident resolution times within the date range.