Agents Statistics

Returns a list of agents and their associated incident statistics, including counts, resolution metrics, and SLA performance.

Endpoint

GET /hubspot/stats/agents/:startDate/:endDate

URL Parameters

Parameter	Type	Required	Description
`startDate`	string	✅	Start date (YYYY-MM-DD)
`endDate`	string	✅	End date (YYYY-MM-DD)

Request Headers

Header	Value	Description
`Authorization`	`Bearer <token>`	Authentication token

No request body is required.

Response

Success Response (HTTP 200)

{
  "message": "",
  "data": {
    "agents": [
      {
        "name": "John Doe",
        "generalStats": {
          "open": 4,
          "closed": 23
        },
        "resolution": {
          "times": {
            "min": 12,
            "max": 180,
            "average": 75.2,
            "median": 64
          },
          "sla": {
            "withinSLA": 18,
            "afterSLA": 9,
            "percentage": 66.67
          }
        }
      }
    ]
  }
}

Field Descriptions

agents[]

Field	Description
`name`	Name of the agent
`generalStats.open`	Number of open incidents assigned to the agent
`generalStats.closed`	Number of closed incidents assigned to the agent
`resolution.times`	Resolution time metrics (min, max, average, median)
`resolution.sla`	SLA compliance metrics (within SLA, after SLA, percentage)

Error Response (HTTP 400–500)

{
  "message": "Invalid params",
  "data": {}
}

Any non-200 status code indicates an error.

Authentication

Provide a valid JWT token using the Authorization header.

Example Request (cURL)

curl -X GET "https://yourdomain.com/hubspot/stats/agents/2025-11-01/2025-11-15" \
-H "Authorization: Bearer YOUR_TOKEN"

Example Request (JavaScript - fetch)

const res = await fetch(
  "/hubspot/stats/agents/2025-11-01/2025-11-15",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer YOUR_TOKEN"
    }
  }
);

console.log(await res.json());

Notes

Dates must use the format YYYY-MM-DD.
Returned metrics can be used to compare agent performance across the date range.

Ticket Management

Stats

​Agents Statistics

​Endpoint

​URL Parameters

​Request Headers

​Response

​Success Response (HTTP 200)

​Field Descriptions

​agents[]

​Error Response (HTTP 400–500)

​Authentication

​Example Request (cURL)

​Example Request (JavaScript - fetch)

​Notes