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Departments Statistics

Returns a list of departments along with their incident counts, resolution time metrics, SLA compliance, and trend data.

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Endpoint

GET /hubspot/stats/departments/:startDate/:endDate

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URL Parameters

ParameterTypeRequiredDescription
startDatestring✅Start date (YYYY-MM-DD)
endDatestring✅End date (YYYY-MM-DD)

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Request Headers

HeaderValueDescription
AuthorizationBearer <token>Authentication token
No request body is required.

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Response

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Success Response (HTTP 200)

{
  "message": "",
  "data": {
    "departments": [
      {
        "name": "Customer Support",
        "generalStats": {
          "open": 12,
          "closed": 48,
          "total": 60
        },
        "resolution": {
          "times": {
            "min": 5,
            "max": 240,
            "average": 78.4,
            "median": 64
          },
          "sla": {
            "withinSLA": 39,
            "afterSLA": 21,
            "percentage": 65
          }
        },
        "trend": {
          "series": [2, 5, 7, 3],
          "labels": ["2025-11-01", "2025-11-02", "2025-11-03", "2025-11-04"]
        }
      }
    ]
  }
}

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Field Descriptions

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departments[]

FieldDescription
nameDepartment name
generalStats.openNumber of open incidents
generalStats.closedNumber of closed incidents
generalStats.totalTotal number of incidents
resolution.timesStatistical resolution time metrics
resolution.slaSLA compliance metrics
trend.seriesValues used for time-based charting
trend.labelsDates corresponding to the trend series

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Error Response (HTTP 400–500)

{
  "message": "Invalid params",
  "data": {}
}
Any non-200 response indicates failure.

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Authentication

A valid JWT token must be included in the Authorization header.

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Example Request (cURL)

curl -X GET "https://yourdomain.com/hubspot/stats/departments/2025-11-01/2025-11-15" \
-H "Authorization: Bearer YOUR_TOKEN"

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Example Request (JavaScript - fetch)

const res = await fetch(
  "/hubspot/stats/departments/2025-11-01/2025-11-15",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer YOUR_TOKEN"
    }
  }
);

console.log(await res.json());

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Notes

  • Dates must follow the YYYY-MM-DD format.
  • Trend series and labels can be used directly to plot charts for each department.