​

Resolution Times SLA

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Endpoint

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URL Parameters

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Request Headers

No request body is required.

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Response

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Success Response (HTTP 200)

{
  "message": "",
  "data": {
    "resolutionSLA": {
      "withinSLA": 42,
      "afterSLA": 18,
      "percentage": 70
    }
  }
}

• resolutionSLA: SLA statistics
  • withinSLA: Number of incidents resolved within SLA
  • afterSLA: Number of incidents resolved after SLA
  • percentage: Percentage of incidents resolved within SLA

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Error Response (HTTP 400–500)

{
  "message": "Invalid params",
  "data": {}
}

Any non-200 response indicates an error.

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Authentication

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Example Request (cURL)

curl -X GET "https://yourdomain.com/hubspot/stats/resolution-times-sla/2025-11-01/2025-11-15" \
-H "Authorization: Bearer YOUR_TOKEN"

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Example Request (JavaScript - fetch)

const res = await fetch(
  "/hubspot/stats/resolution-times-sla/2025-11-01/2025-11-15",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer YOUR_TOKEN"
    }
  }
);

console.log(await res.json());

​

Notes

• Dates must be in the YYYY-MM-DD format.
• SLA statistics are calculated from incident resolution times within the date range.