​

Resolution Times

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Endpoint

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URL Parameters

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Request Headers

Note: No request body is required.

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Response

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Success Response (HTTP 200)

{
  "message": "",
  "data": {
    "resolutionTimes": {
      "min": 12,
      "max": 185,
      "average": 74.5,
      "median": 62
    }
  }
}

• resolutionTimes: Statistical metrics for how long incidents took to resolve
  • min: Smallest resolution time
  • max: Largest resolution time
  • average: Arithmetic mean
  • median: Middle value in the sorted dataset

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Error Response (HTTP 400–500)

{
  "message": "Invalid params",
  "data": {}
}

Any non-200 response indicates an error.

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Authentication

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Example Request (cURL)

curl -X GET "https://yourdomain.com/hubspot/stats/resolution-times/2025-11-01/2025-11-15" \
-H "Authorization: Bearer YOUR_TOKEN"

​

Example Request (JavaScript - fetch)

const res = await fetch(
  "/hubspot/stats/resolution-times/2025-11-01/2025-11-15",
  {
    method: "GET",
    headers: {
      "Authorization": "Bearer YOUR_TOKEN"
    }
  }
);

console.log(await res.json());

​

Notes

• Dates must follow the YYYY-MM-DD format.
• Metrics are based on calculated resolution times for all incidents in the range.