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GET
Get detailed agent-level performance statistics
Retrieves detailed performance metrics for individual agents within the specified date range. Includes per-agent statistics on email handling, response times, and conversation management.

Request

Headers

Path Parameters

Parameter Format

  • Format: YYYY-MM-DD (ISO 8601 date)
  • Timezone: UTC
  • Default: Last 7 days if not provided

Response

200 OK - Successfully retrieved detailed agent statistics

401 Unauthorized

500 Internal Server Error

Example

Data Fields Explained

Agent Metrics

Summary Metrics

Performance Analysis

Agent Performance Tiers

  • Top Performers: > 90% SLA compliance, < 10 min avg response
  • Solid Performers: 80-90% SLA compliance, 10-15 min avg response
  • Needs Coaching: < 80% SLA compliance, > 15 min avg response
  • Underperforming: < 70% SLA compliance, > 20 min avg response

Workload Balance

Use Cases

  • Performance Reviews: Individual agent performance evaluation
  • Team Management: Identify top and underperforming agents
  • Training Needs: Target training based on performance gaps
  • Workload Distribution: Balance conversation assignments
  • Incentive Programs: Data-driven performance rewards

Best Practices

  1. Regular Reviews: Weekly or monthly performance reviews
  2. Trend Analysis: Track performance trends over time
  3. Peer Comparison: Compare agents with similar workloads
  4. Coaching: Use data for constructive feedback
  5. Recognition: Acknowledge top performers
  • Use /email-meter/stats/agents-highlevel for team-level metrics
  • Use /email-meter/stats/response-times for overall response analysis
  • Use /email-meter/stats/resolved-times for resolution metrics

Notes

  • Only includes agents with activity in the specified date range
  • Response times exclude automated responses
  • Resolution rate considers conversations marked as resolved
  • Metrics are calculated based on business hours by default
  • Data is updated in real-time as new emails are processed

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

startDate
string<date>
required

Start date of the range (ISO 8601). Defaults to 7 days before today if not provided.

endDate
string<date>
required

End date of the range (ISO 8601). Defaults to today if not provided.

Response

Successfully retrieved agent-level statistics

message
string
Example:

""

data
object